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Policies and objectives set by 'top management'. |
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Understanding customer's requirements with a view to achieving customer satisfaction. |
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Improved internal and external communications. |
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Greater understanding of the organization's processes. |
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Understanding how statutory and regulatory requirements impact on the organization and your customers. |
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Clear responsibilities and authorities agreed for all staff. |
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Improved use of time and resources. |
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Reduced wastage. |
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Greater consistency and traceability of products and services. |
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Improved morale and motivation. |